Privacy and Security Policy

PARADORES DE TURISMO DE ESPAÑA, S.A. (PARADORES), in compliance with the Ley Orgánica de Protección de Datos de Carácter Personal 15/99, of December, 13th, (LOPD), and the Ley de Servicios de la Sociedad de la Información y de Comercio Electrónico 34/02, of July 11th, (LSSICE), is committed to rigorously comply with the existing legislation regarding the treatment of personal data and the security of the information, with the aim of assuring that the data provided by our customers is done with the security level that avoids that these data are lost or manipulated.

Personal data protection

The personal data taken from the forms included in http://www.parador.es/ will be included in a data base, which is exclusive property of PARADORES. These data will be used, once the customer has expressly given his authorization by accepting the General Terms and Conditions included in the form, to communicate via e-mail promotional activities and information on services and products that could be of interest for the customer, and eventually for online bookings. The customer will be informed that he may discontinue his authorization at any moment. To do so, it will only be necessary that the customer sends a letter or an e-mail to one of the following addresses:

  • Regular Post: C/ José Abascal, 2-4 – 28003. Madrid. Atte. Dpto. de Marketing.
    E-mail: marketing@parador.es

These data can be used for commercial proposals by third parties, complementing the services of the Company, always with the prior authorization by the customer, and with the objective of making him aware of tailor-made offers he may profit from due to the fact that he is customer of PARADORES, oriented to the optimization and better use of the services booked with PARADORES.
PARADORES DE TURISMO DE ESPAÑA, S.A, with VAT Nr. 79855201 and headquarters at C/ José Abascal, 2-4 – 28003 Madrid, is the sole responsible of the mentioned data base. Customers wishing to make use of their right to have access to the file, rectify any data or cancel them, as stated in the law, may do it in writing with a handwritten signature and copy of the Identity Card or equivalent document.

Security of the information

At Paradores de Turismo de España, S.A, we are well aware of the importance of guaranteeing the security of the information transit with our customers. To guarantee the security, we have implemented the highest possible safety measures thus guaranteeing the confidentiality of communications.

The connection with the online transactional booking service is made via a safe server. The safe SSL server (Secure Socket Layer) establishes a connection during which the information is transmitted coded by 128 bits algorithms, which guarantee that the information can only be read by the PC of the customer and the server of Paradores.

Any customer wanting to verify that the connection is made through a safe server can use any of the following options for the verification:

  • With the URL address of the server, because the address of a safe server always begin with https: , while ordinary servers address begin with http.
  • Thanks to a message from his browser. In one of the corners of the bottom of the screen, a complete key will appear (if the server is not safe, the key shown will be divided into two parts) or with a closed padlock (as opposed to an open padlock shown in any non safe server).

Use of cookies

Some of the pages of PARADORES use cookies. A cookie is a text file which a web server may keep on the hard disk of a computer to keep information on a user. These cookies can only be read by the website to which the computer sent the information.

PARADORES uses cookies with the exclusive target to improve and personalize the web service offered to customers via its internet pages. The information kept on file by PARADORES on its servers is only accessible for PARADORES. It allows us to recognize the user during future visits to our website, and to prepare statistics and analyze visits and preferences with the aim to supply a better service and to present offers and proposals that are adapted to the user profile.

Google Analytics

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States.

Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google.

You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.